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AI customer support automation uses agents that read each incoming ticket, answer common questions from your help docs and past replies, and route everything else to the right person with a summary. Infrenic builds these agents inside your existing helpdesk, shows you a free working version on your real tickets in 48 hours, then runs and improves it.

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See it in action

  1. 01A customer writes in
  2. 02The agent works out what they need
  3. 03It checks the order and your policy
  4. 04The reply goes out and the ticket closes

What you get

  • Faster first replies

    Common questions get an accurate answer in seconds, at any hour, in the customer's language.

  • Grounded in your help docs

    Answers come from your own articles, policies and past tickets, with the source attached.

  • People handle the hard cases

    Angry customers, refunds and anything unclear go to your team with a ready summary.

  • Works in your helpdesk

    Zendesk, Freshdesk, Intercom, Help Scout, Gmail or Outlook. No new tool for your team to learn.

How it works

  1. 01

    Share a sample of real tickets and help docs

  2. 02

    Working agent on your tickets in 48 hours

  3. 03

    Connect to your helpdesk with guardrails

  4. 04

    Launch, measure first reply time, improve monthly

Built on Keel

Every Infrenic app runs on Keel, our engine for agents, knowledge, connectors, approvals and monitoring. It also connects to your hardware.

How Keel worksHardware integration

FAQ

Questions

Only where you allow it. Many teams start with the agent drafting replies for a person to send, then let it answer common questions on its own once accuracy is proven on real tickets.

It depends on how repetitive your tickets are and how good your help docs are. The 48-hour POC measures it on your own tickets, so you get a real number before you decide.

Zendesk, Freshdesk, Intercom, Help Scout, HubSpot Service, Gmail and Outlook shared inboxes, and most tools with an API.

Also from Infrenic

Your next AI app is a week away, not a quarter.

Thirty minutes to scope it. Then a working version on your data, free, whether or not you continue.

Send us a problemSchedule 30-min callhello@infrenic.com